General Manager, Planning

Bonus based on performance

Competitive salary

Training & development

KidStrong General Manager

KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.

Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.

Manage center-level employee issues and manage appropriate documentation.

The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.

Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.

Finalize sales and bookings that are generated through online self-sign-up flow.

Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Foster a coaching culture - see something, say something.

Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.

Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.

Ensure candidates complete all paperwork to comply with company policy and law.

Lead coaching candidates through the training process and required evaluations.

Manage and support the ongoing professional development of staff through LearnUpon.

Lead Center level staff meetings focused on - development, productivity, programming, and product.

COACHING

Demonstrate and manage the implementation of various programming and curriculum elements.

Use the KS Coaches App to record and provide data (attendance, awards, etc.).

Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.

Lead monthly center staff meetings focused on culture, development, product, and performance.

Approximately 3-5 coaching hours per week

An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!

Achieve Coach Certification through the HQ Training and Certification team.

Complete training through LearnUpon as required by the HQ Training and Certification team.

Previous experience in management is required.

Practical work experience with Google and Microsoft platforms.

Intermediate knowledge of physiology, exercise techniques, and body mechanics.

The General Manager will consistently lead and mentor their team. The General Manager will work closely with center team members and families. Reacts well under pressure.

Planning/Organizing

Edits work for spelling and grammar

Varies writing style to meet needs

Presents numerical data effectively; Contributes to building a positive team spirit;