D'hospitality Manager

We are now accepting applications for the full-time contract position of Hospitality Supervisor. The position is available immediately and runs until June 30, 2025 with the possibility of renewal. This is a full-time contract position with a salary range of $43,000 - $52,000 per annum, pro-rated over the duration of the contract. The compensation, based on experience, is equivalent to $1023.81 - $1238.10 per week over a 42-week contract. WHAT WE OFFER The Four Seasons Centre for the Performing Arts is a 2000+-seat performance venue in the heart of downtown Toronto. The centre is the home of the Canadian Opera Company and The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events. Competitive salary

Employee Assistance Program

Extended healthcare coverage

OVERVIEW Working closely with the Food and Beverage Manager and Front of House Manager, this position will be responsible for delivering and overseeing service excellence to our patrons and guests during performances and events. The Hospitality Supervisor executes all aspects of events in collaboration with the Facility Management and Event Planning departments. This is an in-person position, with an expectation of working predominantly evenings and weekends, with an opportunity to work daytime matinees. Demonstrate and exemplify service excellence at all public-facing touch points

Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings

Provide predictive client service and make recommendations on event/performance logistics and options

Responding to customer service situations as they occur, ensuring timely de-escalations and solutions

Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards

Inspect and oversee spaces from set-up to strike, ensuring all in-house and rental equipment, product, furniture, and smallwares are ready for service

Cash handling and product management, including preparing and tracking of daily sales reports

Oversee set-up and strike of bar and concession services, taking a hands-on approach

Conducting post-event evaluation and recommending service and logistical improvements

Uphold compliance with house policies, government agencies, guidelines, and best practices for venue health and safety

Administrative work as needed, including station deployment, payroll, financial data entry, inventory, and ordering of products

EXPERIENCE AND SKILLS The ideal candidate will have at least two (2) years' experience in hospitality, venue and/or events-related roles. Preference for those with a hospitality degree or diploma. Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all service objectives are surpassed

Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed

Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams, etcetera) as well as point of sales software

Current Smart Serve and Safe Food Handler certifications

Hospitality Supervisor Application') Only applications received by Sunday, September 8, 2024 will be considered. As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team's personal and collective success. We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion. The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. No phone calls or agencies please.