Branch Administrator / Admin Assistant / Customer Service

Job Description
What is the opportunity?
The Branch Operations Assistant is the first line of support and problem resolution for selected products and services. The successful candidate will apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

What will you do?
Help manage incoming communications from clients, Advisors and other internal and external partners.
Provide attentive and accurate service to clients and respond to their needs
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.
Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate.
Identifying order issues and determining appropriate course of action for effective resolution.
Obtaining initial loss information from customers and beginning claims processing.
Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.

What do you need to succeed?
Must-have
Meticulous attention to detail and excellent time management skills
Strong Microsoft Office skills
A professional approach to all situations to create a positive working environment
Ability to complete duties independently seeking out own answers and solutions

Nice-to-have
Canadian Investment Regulatory Exam, CIRE.
Knowledge of RBC Dominion Securities’ systems and procedures, an asset
Experience in the securities industry is an asset

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services

Job Skills
Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details
Address:
204 1 AVE S:LETHBRIDGE City:
Lethbridge Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
WEALTH MANAGEMENT Job Type:
Regular Pay Type:
Salaried Posted Date:
2026-03-04 Application Deadline:
2026-03-19 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.