Concierge Advisor - Contact Centre (Full-Time/Part-Time)

850 Gibraltar Rd Vaughan ON L4H 3N5 (Note - This is an in-office opportunity)

As a member of the Concierge Division (Customer Care/Contact Centre) you will be part of the team responsible for providing everyday luxury experiences to our clients across phone live chat and email. As a Concierge Advisor you will resolve client inquiries by delivering world-class sales solutions and service excellence to exceed client expectations and maximize value in every interaction. And with the skills you gain in this role the opportunities are endless from a rewarding career in Concierge to continued growth and development with Aritzia.

As a Concierge Advisor you will:
Provide world-class customer service to our clients via phone live chat and email
Support clients through facilitating retail and e-commerce orders returns and more
Develop and manage strong customer relationships through outstanding and consistent customer experiences
The Concierge Advisor has:
Call center contact center and/or customer service experience is considered an asset
A commitment to complete training and adaptability to learning new applications and systems
A strong ability to communicate effectively in written and verbal English
Secondary languages are considered an asset
A passion for providing excellent customer service and building client relationships
A commitment to quality results resourcefulness and solution-oriented customer service
As a Concierge Advisor you should be comfortable with the following:
Available for 40 hours for each of your first two weeks for mandatory training (Morning and evening training sessions may be available to select from)
For regularly scheduled shifts Full-Time and Part-Time available to select from:
Part Time 3 shifts/24 hours per week (Minimum Required)
Full Time 4 shifts/32 hours per week
Full Time 5 shifts/40 hours per week (Preferred)
A Set Schedule Our Shift Bid Program provides set weekly schedules for three-month intervals. Availability to work evenings and weekends (mandatory)
Ability to work shifts up to 8.5 hours in length and fall within operating hours of 6 AM - 10 PM your local time Monday through Sunday
During our peak sales events that occur in November/December and June/July Concierge Advisors may increase their availability
Competitive Pay Packages - A commitment to performance-based pay increases and career progression
A Set Schedule Aritzia Concierge operates on a program that provides set weekly schedules for three-month intervals (Available schedules are based on business needs)
A-OK Commissary & Café - Our in-house cafe and bistro is like a private restaurant. The SET - Our in-office fitness studio and gym with state-of-the-art equipment and custom-created classes
Amenities - Facilities include bike rentals bike storage rooms and shower facilities with complimentary conveniences
Health Benefits - Comprehensive health vision and dental packages for eligible employees
Employee Assistance Program - 24/7 support resources and information available to you and your family
Extras - A multitude of other perks like hotel and restaurant discounts self-care promos on-site employee perks and more

Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.