Field Service Technician (Technicien Service Clients) F/M

FIELD SERVICE TECHNICIAN

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario. Reporting to the Field Operations Manager, the Field Service Technician will work both independently and in a team environment to provide outstanding client support to telMAX’s residential and business customer base. telMAX’s mission is to provide homes and businesses with exceptionally reliable, fast, secure and affordable fibre Internet, TV, and Phone Services at the same time as providing our customers with the best possible support. The Field Service Technician’s primary responsibilities include installation, maintenance, troubleshooting and repair services on telMAX’s fibre Internet, TV, and Phone services using the latest in systems and cutting-edge technology. Deliver an outstanding, professional customer experience at every visit. Install, maintain, and repair fibre-optic Internet, TV, and Phone services in residential and business settings. Diagnose and resolve issues with FTTH (Fibre to the Home) systems, fibre splicing, and customer premise equipment. Set up and support streaming and smart devices (Chromecast, Apple TV, Amazon Fire Stick, Android devices, etc.). Respond to service events identified by our Customer Support Centre and accurately document all troubleshooting steps. Stay up to date on telMAX products, systems, and network changes through regular training and hands-on learning. Follow all telMAX and Provincial Health & Safety policies and procedures. Troubleshooting and connecting customer streaming devices (e.g. Chromecast, Apple, Android, Amazon Stick) & cable modems. Microsoft Office applications (Word, Excel, Outlook). Troubleshooting in FTTH networks, coaxial cable plant, and headend facilities. Minimum 2-5 years of experience in a field service role. Ideally, the applicant will have some experience in engineering, networking and/or telecommunications. Must be available to work weekends, evenings, holidays, and be able to work in all our current and future build areas. Must be flexible to work rotating evenings, weekends and on call shifts. High School Diploma required. College Certificate or equivalent training in Telecommunications, Networking, or Electronics preferred. Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.
~ Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are.  By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.
~ Benefits (Medical, Dental, and Vision)
Health Spending Account (HSA)
Equity Statement
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.