Service Support Advisor
$25 - $35 per hourFountain Tire
Fountain Tire Ladner, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits
What is in it for you?
Competitive compensation $25 to $35 per hour
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
We will develop your skills and certifications with our excellent training program & opportunity for advancement
The opportunity to work with an excellent team and great customers
Regular day shifts
Great discounts for you and your family on tires, parts, and mechanical services
Primary Responsibilities
Creating work orders and arranging bookings and communicating them to the technicians
Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
Provide proactive calls to customers to determine their satisfaction level with the service they have received
Recommend tire service, specialty tire service, wheel and mechanical service to customers
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Keep promotional material updated in the showroom.
Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
Assist in inventory management through documentation processes and annual inventory counts
What does it take to get on track?
Experience in the automotive repair industry or tire industry is an asset
Effective listening skills with the ability to identify customer needs and provide recommendations
Working knowledge of passenger, light truck and, specialty tires and mechanical services
Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
Excellent customer service and a great attitude are a must
A team player who takes pride in their work
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!
We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.
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