Receptionist and Administration Support

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
: Permanent Full-Time
Wednesday-Sunday 4:00pm-12:00am
The Salvation Army London Centre of Hope Front Desk Clerk is responsible to greet and direct all visitors to the London Centre of Hope in a professional and courteous manner. The Front Desk Clerk is responsible for the registration and intake of all community members wishing to make application to stay at the London Centre of Hope. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.
To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
Provide referrals or general information to community members
Distributing and monitoring use of access cards
Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
Accept, receipt and deposit in the safe, any monies received at Front Desk
Participate in supervision and performance appraisal process.
Participate in ongoing professional development and training.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Responsible to use personal protective equipment and clothing as directed by the employer
The above responsibilities must be discharged in accordance with the Salvation Army's Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.
MANAGERIAL/Technical Leadership RESPONSIBILITY:
~ Completion of a two year College Diploma or University Degree in the field of human and or social services is required
The screening is secured either through the National Canadian Police Information Centre (CPIC) or a local police detachment.
The offer of employment is conditional on providing written confirmation from a health care provider that you have completed a two-step Tuberculosis Skin Test screening.
Experience working with a diverse population, including mental health and addictions is an asset
Excellent computer and clerical skills-ability to electronically create, upload, file and send documents, navigate database, effectively manage email
Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups
Knowledge and sensitivity to the social and economic barriers and issues unique to the shelter system
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.