RETAIL STORE MANAGER F/H

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.
We identify , through constant research , the most advanced technologies and the latest trends , so that we can eventually incorporate them in our unique products .
Employment Assistance Program (EAP)
Store Manager
Sales & Revenue Growth

Develop and execute sales strategies to achieve revenue targets and maximize profitability.
Analyze sales trends and customer data to identify opportunities for upselling and cross-selling.
Drive sales through effective merchandising, product placement, and promotional strategies.
live management of the schedule to react to business trends and manage payroll costs.
Inventory Management:
Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving.
Maintain accurate store inventory including movements, processing damages, mismaktes, and investigating negative on hands.
Prepare for and conduct store inventory procedures.
Communicate all product needs to Store Operations & Training Specialist.
​​​​​​​​​​​​​​​​​​​​​ Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
Ensure all store staff follow the ladder safety policy. ​​​​​​​
Effective e-mail management to share relevant corporate and store information with store teams.
Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets.

Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
Train team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.
Customer Experience
Lead by example in providing exceptional customer service to all customers.
Implement strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
Address customer inquiries, concerns and feedback in a timely and professional manner.
Ensure that all team members understand and implement corporate visual directives effectively.
Minimum of 5 years’ experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).
University/College Degree or commensurate retail experience
Solid people management & interpersonal skills – proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
Strong computer and system skills – proficiency in Microsoft Excel and POS system
Business acumen - understand key retail performance metrics, and can connect results to business decisions and personal work tasks
Organizational skills – can manage multiple tasks to prioritize and meet objectives and critical deadlines; We will only reach out to those who have the relevant experience and are currently living in the same province for interview opportunities.
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