Customer Service Representative / Management Experience

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This is an onsite position based out of our Fredericton office.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
 Maintaining strong customer relationships by handling questions and concerns with speed
Receiving and placing customer service telephone calls, completing web forms and responding to emails

• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Professional demeanor, stellar phone etiquette
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will be required to wear a headset, input data and sit for long periods of time

You are paid during your training!

• Great benefits - Medical, Dental, and Vision
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .