Technical Scrum Master / Project Management

The Senior Scrum Master is a strategic role accountable for the successful on-time delivery of complex technology solutions across multiple teams within a scaled Agile program.

This role requires a dedicated servant leader who integrates advanced Agile facilitation including leading Scrum of Scrums with robust program management principles. The position includes all standard Scrum Master responsibilities along with the necessary skills for long-term planning and managing project delivery.

You will act as the primary strategic liaison building strong relationships with business and technology stakeholders to ensure clear alignment and promote a continuous improvement culture. Lead Scrum Ceremonies

Facilitate all Scrum ceremonies (Sprint Planning Daily Standups Sprint Reviews/Demos Retrospectives and Backlog Refinements) ensuring they are effective and adhere to the timebox.

Proactively identify and remove impediments to help teams achieve sprint goals coordinating with stakeholders and other teams as needed.

Lead and facilitate Scrum of Scrums

Develop a solid understanding of the product and underlying technologies to support informed decision-making and effective delivery.

Project and Program Management Delivery

Develop project plans set milestones and manage deadlines.

Monitor progress assess risks implement mitigation strategies and adjust schedules as needed.

Act as the primary point of contact for stakeholders ensuring alignment with business objectives and adherence to quality standards.

Stakeholder management

Strategically manage align and coordinate a diverse set of stakeholders across multiple business and technology to resolve complex program-wide dependencies and drive clear communication channels across large-scale initiatives.

Foster and support multiple business and technology teams by identifying and removing obstacles resolving large complex impediments and dependencies.

Promote a culture of continuous improvement within the teams and help the teams implement changes.

Observe and understand factors that impact team performance and velocity with the goal of continuously improving and applying learnings to future sprints.

Assist in managing the product backlog clarify backlog items and facilitate effective communication between the Product Owner and the team

Support and facilitate interaction within the team and with key members from Business and other Technology Teams such as Change Management Infrastructure Security Architecture DBAs and Offshore Support Team Members.

Participate in organistions agile community meetups to contribute and learn about potential improvements to our agile best practices and delivery approach and ensures that the team follows Scrum practices and principles.

Help the team to understand the theory practices rules and values of the Scrum framework.

Coach and mentor others on Agile principles and practices.

Drive alignment across teams by partnering with Scrum Masters Product Owners and stakeholders to enable seamless cross-functional collaboration.

Report on key metrics such as progress velocity financials risks and issues to ensure stakeholders and the Agile DMO Group have clear visibility.

Identify and present the most relevant metrics for Business and Tech stakeholders to support their decision-making processes.

Manage the complexities of large-scale programs by maintaining a comprehensive understanding of the product.

Drive innovation and continuous improvements by identifying opportunities for optimization and implementing scalable solutions across teams.

Lead and support technical delivery by applying a strong understanding of the software development lifecycle (SDLC) engineering best practices such and facilitating effective technical discussions between stakeholders.

Bachelors degree in Computer Science Engineering or a related field.

• 7 years of experience as a Scrum Master with at least 2 years in a technical environment.
• Previous experience in POS and retail is strong asset.
• Proven track record of delivering successful software projects in Agile environments.
• Solid understanding of software development processes technical principles and processes.
• Exposure with modern technologies such as cloud computing microservices DevOps practices or APIs is a plus.
• Ability to communicate effectively and collaborate with technical teams.
• Certified Scrum Master (CSM) Professional Scrum Master (PSM) or equivalent.

SAFe PMI-ACP or other Agile-related certifications are a plus.

Expert knowledge of the Agile Principles Kanban and Scrum framework.

Excellent facilitation coaching and mentoring skills.

Proven ability to manage and prioritize multiple parallel initiatives in fast-paced dynamic environments.

Advanced project / program management expertise including planning execution risk mitigation and stakeholder alignment.

Strong stakeholder and vendor management skills

Work with a passionate and innovative team committed to delivering high-quality solutions.

Opportunity to contribute your technical expertise to impactful projects.

Qualifications: Bachelors degree in Computer Science Engineering or a related field. 7 years of experience as a Scrum Master with at least 2 years in a technical environment. Previous experience in POS and retail is strong asset. Proven track record of delivering successful software projects in Agile environments. Solid understanding of software development processes technical principles and processes. Exposure with modern technologies such as cloud computing microservices DevOps practices or APIs is a plus. Ability to communicate effectively and collaborate with technical teams. Certified Scrum Master (CSM) Professional Scrum Master (PSM) or equivalent. SAFe PMI-ACP or other Agile-related certifications are a plus. Skills and Competencies Expert knowledge of the Agile Principles Kanban and Scrum framework. Excellent facilitation coaching and mentoring skills. Proven ability to manage and prioritize multiple parallel initiatives in fast-paced dynamic environments. Advanced project / program management expertise including planning execution risk mitigation and stakeholder alignment. Strong stakeholder and vendor management skills