IT Support Specialist Remote H/F

Enter the Game!

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to expand our IT team with the addition of a Tier 2 Support Technician. Reporting to the Director of Information Technology, the IT Support Specialist works alongside other support team members to provide consistent, high-quality front-line and intermediate technical support across corporate and store environments, ensuring the reliability, security, and performance of IT services. This is a full-time, permanent position.

Technical Support

Triage, troubleshoot, and resolve IT incidents and service requests ensuring timely and effective resolution.

Identify recurring issues and contribute to root cause analysis and long-term improvements.

Provide clear, concise communication to end users throughout the support process.

Manage user accounts and permissions across systems such as Microsoft 365 and other business platforms.

Assist with the administration and support of core IT systems, including servers, endpoints, and cloud services.

Support patching, updates, and general system maintenance activities.

Collaborate with senior team members on infrastructure-related tasks and troubleshooting.

Participate in technical projects and initiatives as assigned.

Support system setup, validation, and troubleshooting during store openings (NSO).

Hardware, Networking & Asset Management

Support the deployment and maintenance of end-user devices, networking equipment, and related infrastructure.

Maintain accurate asset inventory and assist with audits.

Provide input into hardware and software procurement decisions.

Assist with deployment activities remotely, including supporting on-site implementations and troubleshooting as required.

Follow and support organizational security policies and standards.

Assist with vulnerability remediation, patching, and basic security tasks.

Model strong IT practices, including proper access control and system usage.

Collaboration & Continuous Improvement

Identify opportunities to improve processes, workflows, and user experience.

1+ years in IT support or a similar technical role.

• Demonstrated troubleshooting skills across hardware, software, and basic networking.
• Demonstrated customer service and communication skills, both written and verbal, for supporting staff of varying technical skill levels.
• Post-secondary education in Information Technology or a related field, or a combination of education and experience may be considered.
• Familiarity with ITSM tools and structured support processes.
• Experience supporting Linux-based server systems.
• Foundational understanding of networking concepts (e.g., Experience supporting end-users within Microsoft 365 and Windows environments, including endpoint troubleshooting and basic account/access management.

Competitive Salary

Casual dress

On-site parking

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit or check us out on Instagram - @activategames/Facebook @activategames.

Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities.