Head of Client Support Services
Staples
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. We are building an inclusive and diverse team
We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
As the Services Manager, you're responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash, solutionshop (printing, digital marketing, shipping) and technology services. You're a coaching expertattracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.
Manage the coordination and execution of services and maximize department productivity
Provide team leadership through hiring, onboarding, coaching and development.
Provide cash support to associates at the checkout to ensure a positive customer experience.
Ensure general cleanliness for a positive customer and associate experience.
Lead, coach and manage the operational excellence and store standards for your departments.
Support asset protection initiatives and programs.
Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.
3 years of Retail or Services Management experience (or any other sector focused on customer experience)
- Successful completion of high school & post-secondary education is preferred
- Proven track record of achieving customer service excellence and sales results
- Be a dynamic, inspiring partner to our customers and for our associates
- Health and Dental benefits
Performance bonuses
A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
We'll also ask you to work a variety of shifts including evenings and weekends.
Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
$19 - $22 per hour
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