Full Time Assistant Retail Store Manager

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The position starting range is between $22 to $25 per hour.
This position provides support to the Store Manager in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.
Oversee safety of all customers, staff, and volunteers while in the store
Assist with planning of store layouts and ensures attractiveness of store
Handle customer concerns or complaints in a timely and courteous manner
Support the Store Manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
Provide direction and support to staff in the absence of Store Manager
Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards
Assist in planning of store sales, promotions, and auctions
Plan staff schedule, staff meetings, and training sessions
Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Support Store Manager in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.

CRITICAL RELATIONSHIP MANAGEMENT:

Store Manager, volunteers, staff
Community, external vendors

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Store Manager.
This position supervises staff members and volunteers in the absence of the Store Manager.

FINANCIAL AND MATERIAL MANAGEMENT:

Moderate material responsibilities.
This is a permanent full-time position.
Working environment is in a store.
Work schedule will vary from week to week and will include weekdays, evenings and weekends.
Travel is required for this position to attend meetings, etc.
All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations.
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent.
Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred. Experience with cash registers and related processes and procedures, i.e., Proficient in Microsoft Office applications.
Experience with specific systems/programs related to The Salvation Army is an asset.
Able to work within a team environment to provide direction, resolve conflict, ensure appropriate use of donations.
Results driven with superior time management skills and the ability to delegate effectively.
Experience in performing administrative tasks.
Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.