Technical Manager (Full Time)

Permanent Full Time

We are looking for a Director, Technical Solutions to own and evolve enterprise-wide capabilities across:

Enterprise Decision Engine (Business Rules / Decision Management)
This role sits within our Automation Enablement organization and is accountable for strategy, delivery, platform health, modernization, and people leadership across these critical enterprise services. You will work closely with business partners, architects, product teams, and engineering leaders to ensure these platforms deliver scalable, secure, and reliable outcomes for the enterprise.

This role is steeped in delivery leadership, technical thought leadership, and people leadership, and is empowered to drive modernization, automation, and continuous improvement across platforms and ways of working.

Partner with architecture and security teams to ensure platforms align to enterprise standards, risk, and compliance requirements.

Delivery & Technical Leadership

Provide technical thought leadership across rules, document generation, and document exchange technologies.
Ensure platforms are instrumented for proactive monitoring, operational excellence, and incident response.

Improve quality and resiliency.
Champion agile and product-oriented ways of working, measuring progress by outcomes rather than outputs.

Build and lead a high-performing team of managers, technical leads, and practitioners.
Coach and mentor leaders and engineers, fostering strong technical depth and ownership.
Stakeholder & Vendor Management

Manage vendor relationships where applicable, ensuring value, performance, and alignment to enterprise standards.
Proactively manage risks, dependencies, and delivery trade-offs.

Post Secondary education in Computer Science, Engineering or equivalent combination of training and experience.
~Decision Management / Rules Engine
Ability to pivot and quickly change direction in response to changing priorities.

• Experience coaching and mentoring technical practitioners.
• Strong communication, collaboration and relationship building skills.
• Architectural acumen with distributed systems.
• Ability to lead, motivate and drive performance within a delivery team.
• Demonstrated experience with both Agile and traditional project management approaches.
• Willingness to get technical to understand product.

Experience operating platforms using product management principles.
Knowledge of operational excellence practices (Agile, Lean, Kanban).
Ability to define and use platform performance and reliability metrics.

This role is a single point of accountability for enterprise decisioning and document capabilities that are foundational to customer, advisor, and operational experiences. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
All information provided will be handled in accordance with applicable laws and Canada Life policies.