Dispensing Optician

Longueuil, QC, J4H 1H3
Full time

With a history that stretches back 40 years, Doyle today has 23 clinics located in the Greater Montreal and Quebec City regions, staffed by more than 55 optometrists, who are assisted by an experienced team of more than 70 dispensing opticians. A proud Quebec company that is 100% owned by eye care professionals, Doyle and its team of over 275 employees are committed to providing personalized eye care and high-quality products.
Why work at DOYLE OPTOMETRISTS AND OPTICIANS?
Competitive salary and benefit sharing program
Modern and innovative work environment: our clinics are well equipped, renovated and inviting
Several social activities during the year: we organize the best Christmas parties and several after-work events
Good work-life balance: our stores are closed on Sunday!
For those with creative flair, the opportunity to join the Design Committee of our in-house Atelier78 Collection or the Purchasing Committee
Access to the best products in the industry thanks to the group’s buying power as well as local products available for in-store purchase. Dispensing opticians are front-line staff who are ready to make recommendations to customers based on their optical needs. The optician works with the prescription prepared by the optometrist and takes the necessary measurements for the manufacturing of glasses. They are also able to perform certain technical procedures for contact lenses such as measuring and fitting. The dispensing optician works closely with optometrists and floor staff to provide customers with a complete and professional service. Lastly, the optician uses their technical skills to perform lens edging, repairs (minor) and adjustments.
Treat customers in a courteous and professional manner
Assist customers during their visit in the store/clinic
Evaluate and identify the customer’s needs with regards to their choice of frames and ophthalmic lenses based on their prescription
Determine the specifications of the glasses or contact lenses according to the prescription prepared by a professional or by analyzing the customer’s glasses or contact lenses and by measuring eye curvature, pupillary distance and facial width using optical instruments
Inform customers about the different options, products and available promotions to facilitate their decision-making process
Perform lens edging in-store in compliance with ISO standards and verify quality of edging prior to delivery
Bill customers in accordance with the company’s policies and procedures
Work in close collaboration with the floor team in order to ensure consistent customer service
Excellent customer service skills
Talent for identifying and listening to customers’ needs
Bilingual (depending on store/clinic)
Available to work evenings and Saturday (rotation according to store/clinic’s opening hours)
Are you a passionate, rigorous and meticulous optician who is commited to providing personalized customer service?