Food service supervisor (Full-time, Permanent)
$20.5 per hourA&W Restaurants
A&W in Prince Rupert, BC, is seeking full-time, permanent Shift Managers/Food Service Supervisors for our new location at Third Avenue & McBride Street.
Wage: $20 per hour
Benefits: We offer various benefits which include an extensive single or family Medical/Dental Benefit which comprises Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Basic and Optional Life, along with an optional Group RSP.
Work Experience: Minimum 3 years experience in food preparation.
The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.
Ensure the safety and well-being of all customers and staff.
Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
Open and/or close the restaurant, including handling float and safe access.
Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
Make decisions that balance food quality, service times, labour cost, and operational efficiency.
Maintain records and complete required daily paperwork and shift documentation.
Support training, coaching, and onboarding of new employees.
Address performance concerns professionally, escalating when appropriate.
Ensure adherence to sanitation, hygiene, and safe food handling protocols.
Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
Assist in maintaining records of stock, sales, wastage, and repairs.
Customer Service
Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
Ensure safe food handling practices are consistently followed.
Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
Manage guest concerns, incidents, or complaints using service recovery guidelines.
Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
Previous supervisory or leadership experience in a food service environment preferred.
Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
Understanding of restaurant flow, production systems, and safety guidelines.
Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.
Ability to quickly assess issues and implement solutions during shift operations.
Time Management: Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.
Fast‑paced food service environment.
Shift work, including mornings, evenings, weekends, and statutory holidays.
Responsible for restaurant functions during assigned shifts, including supervisory decisions.
Posted: Please ensure that you provide a current and relevant resume, including pertinent work experience and references.
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