Claims Examiner(s) - Work from Home

TD Insurance

75,400 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. As a Residential Claim Specialist at TD Insurance , you will leverage your subject matter expertise to manage complex, high‑risk residential claims , many with extended lifecycles of over one year. This role focuses on delivering exceptional customer outcomes while safeguarding TD Insurance’s business interests.
You will typically report to a Team Manager / Manager, Claims .
Claims Management & Customer Experience
Handle complex, high‑risk residential claims using advanced technical expertise
Meet with clients, witnesses, or other parties in the field to obtain statements and negotiate settlements, as required
Collaborate with internal teams, external vendors, and business partners to deliver timely and accurate claim resolutions
Apply claims management principles to control costs and minimize claims leakage
Identify potential fraudulent claims and manage them in line with organizational policies and procedures
Work with claims vendors to maintain agreed-upon service standards
Risk, Compliance & Business Protection
Act as a subject matter expert within residential claims
Ensure all claim documentation is accurate, complete, and compliant with regulatory and internal requirements
Identify, manage, and escalate non‑standard or high‑risk claims when necessary
Protect organizational interests by identifying risks and applying appropriate controls
Contribute to process improvement initiatives to enhance efficiency and effectiveness
Participate in cross‑functional and enterprise initiatives, providing expert guidance on complex claims scenarios
Share knowledge, provide coaching, and support skill development within the team
Extensive experience handling complex residential insurance claims
Litigation Claims Experience
Proven ability to manage high‑risk, high‑severity claims with long resolution timelines
Expert understanding of the residential claims lifecycle and claims management practices
Strong knowledge of fraud identification, investigation, and escalation processes
Ability to operate at maximum claims authority , with escalation for select claims
Ability to leverage Claims Resources teams and subject matter experts to assess liability and damages
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We do our best to communicate outcomes to all applicants by email or phone call.
Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only)