Program Manager and Client Service Leader

Engage2Excel is looking for a Client Services Manager(Program Manager). You will be the front-line customer contact and must establish & maintain an excellent working relationship with the client. You will be responsible for all day-to-day functions in maintaining assigned customer accounts while working remotely.

Be responsible for the day-to-day customer satisfaction of existing accounts. Communicate with recipients on order status, return management, changes, questions, etc.
Monitor timeliness of data, discuss questions/issues with customer regarding data changes, error reporting, etc.
Monitor all aspects of customer program to ensure things are running per customer’s expectations, including surveys, website accuracy, non-responders, manager/recipient emails, solicitation materials shipping on schedule, timely shipping of products, etc.
Proof customer invoices for accuracy (product pricing, shipping charges, handling charges, sorted per customer’s requirements, etc.).
Minimum of 3 years of customer service experience with proven ability to deliver a high degree of customer satisfaction.
Language: Fluent ability to speak and write in English and French to be able to serve customers in all countries where we operate.
Proficiency in using Microsoft Office Suites, specifically Word, Excel and Outlook.
To be in constant contact with customers, sales reps and other departments furnishing or obtaining information.
We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
Hybrid and/or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
A day off which promote community involvement
Those who excel here are curious and enjoy learning and growing on an ongoing basis.