CHARGÉ.E SALES OPÉRATION (H/F) (F/H)

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.
It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash your family's food with and it's the energy that heats our homes and powers our digital lifestyles.
Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. We hear about infrastructure failures, whether bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.
Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities with relevant infrastructure needs in a faster and more digital way than historic market channels. We are seeking a seasoned Senior Manager of Revenue Operations who will maximize the growth potential of our Go-To-Market (GTM) activities. You have built a robust foundation of revenue metrics and processes in your past work and are excited to do it again. At Citylitics, you will carry out our transition to a scalable CRM that serves and connects all GTM teams, along with the processes and operations involved in the customer lifecycle. This is a high-impact role that will see you collaborate with the Sales, Marketing, Customer Success, and Product leaders to build systems and integrations to unify our GTM metrics. Our vision of a unified Revenue Operations system will come to life as you connect multiple data sources and deliver reporting that teams readily adopt.

The position will be out of our Toronto Headquarters.

How You Will Make An Immediate Impact:

Build a revenue operations tech stack that integrates all internal GTM data sources, and which is aligned with the company vision, market strategy and revenue growth goals.
Implement an accurate and fully-adopted CRM that is at the heart of the revenue operations tech stack.
Support GTM leaders to make strategy & operational decisions using real-time data and to determine the ROI impact of past GTM changes & decisions
Create customer segmentation in our CRM that aligns with the company’s growth direction and ICP; Contribute to customer segmentation initiatives in Dash or Pendo in order to enable measuring the revenue impact of product launches
For example: conversion rates, pipeline velocity, CAC, LTV, GRR and NRR.
Help GTM leaders to forecast accurately and run effective campaigns & initiatives based on reliable CRM data and insightful cohort analysis.
Implement comp plans and SPIFFs into a Compensation Management System.
Experience setting up new tools or systems for GTM teams and driving adoption, including Salesforce administration.

• Technical knowhow to integrate different data sources in order to create a single source of truth for GTM metrics and revenue modelling.
• Strong technical understanding of customer lifecycle metrics, cohort analysis, and SaaS revenue metrics
• Has supported the implementation of variable compensation programs that were highly effective at driving revenue growth.
• Exceptional communication skills, including thoughtful data visualization and executive-level reporting
• Relentless and resourceful at overcoming data gaps and complexity with efficiency.
• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure

You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no corporate bureaucracy here. We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities.
We are committed to making diversity and inclusivity part of our culture!