Implementation Consultant Full Time
$50k per yearBayshore HealthCare
Implementations Specialist (AlayaCare)( Job Number: 26002115)
Administration
Employee Type : Full-Time
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Bayshore Home Care Solutions is seeking a highly organized and systems-focused Implementations Specialist (AlayaCare) to support the successful transition, stabilization, and ongoing optimization of all operational systems across BHCS branches.
The Implementations Specialist works in Operational Excellence, and closely with Business Transformation, Learning & Development, Clinical, Client Services Coordinators (CSC), branch leadership teams, and other internal NSC Stakeholders.
This position directly contributes to consistent, high-quality client care by ensuring branches are operationally prepared, system-enabled, and supported through periods of change.
System Implementation & Operational Readiness
Support the implementation, transition, and stabilization of AlayaCare and related operational systems across BHCS branches.
Assess and validate day-to-day branch readiness for future-state operations, identifying risks, gaps, and mitigation strategies
Support KPI reviews related to system adoption, operational performance, and branch readiness
Analyze operational and system-related data to identify trends and improvement opportunities
Partner with stakeholders to define, monitor, and report on implementation KPIs
Collaboration with Operational Excellence, Business Transformation, Learning & Development, Clinical, and branch teams
Training, Enablement & Capability Building
Support development of training materials, job aids, and workflow documentation
Partner with Learning & Development on training delivery and reinforcement
Develop CSC net-new skills to support future-state workflows
Change Management & Continuous Improvement
Identify continuous improvement opportunities related to system usage and workflows
Support post-implementation reviews and lessons learned
Prepare updates and reports on branch readiness, risks, and outcomes
Maintain documentation of readiness assessments and implementation activities
Bayshore Healthcare, National Office, Mississauga ON
Degree or diploma in Business Administration, Health Administration, Information Systems, Operations Management, or equivalent experience
Strong analytical and data interpretation skills
3–5 years of experience in healthcare operations or system implementations
- Experience supporting operational transitions (Procura knowledge is required, and AlayaCare experience an asset)
- Experience supporting CSC or working with the Shared Services teams is an asset.
Willingness to travel to branches and the National Service Centre as required, including having a valid driver’s license and access to a vehicle.
$148.57k per year
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