Operations Manager, Energy Services

Now Hiring: Dynamic Fixed Operations Manager Lead Service & Parts to Peak Performance Drive Profitability and Deliver an Unmatched Customer Experience!

As a Regional Fixed Operations Manager you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations

At the 401 Group of Companies we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation we are looking for a Regional Fixed Operations Manager to help drive our continued success.

OEM policy and administration
Responsible for profit management - must examine department financial statements including expenses and revenue to ensure the departments profitability
Develop and maintain a culture that values excellent customer service through effective training supervision coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Establish and maintain good relationships with wholesale customers
Professionally and effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed providing coverage during all scheduled business hours
Maintain an active parts and accessories inventory with appropriate days of supply minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin clean and presentable merchandising areas including parts storage.
Report any non-compliant issues directly and immediately to themanagement
Manage cash and credit/debit receipts per companypolicy
Manage the PBS system and ensure that all parts orders are properly received tracked stored and invoiced accurately
Perform physical inventory counts as required which may be required during off business hours
Minimum 5years Service Manager experiencein the automotive industry

• Strong understanding of automotive parts
• Excellent communication interpersonal and time management skills
• Experience with PBS software is considered an asset
• Must be willing to be flexible with work schedule and willingness to travel on a regular basis

40 State-of-the-art facilities including a Google-like call centre and an 80000 sq. ft. centralized service Hub

• A fun fast-paced and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching mentoring and training focused on both individual growth and team success.
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service along with a special discount at the Blackshop.
• On-site Parking

The 401 Group of Companies is proud to be recognized as one of Canadas fastest growing Elite Business Management Groups offering a full line of automotive recreational vehicle powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge Ontario. Our brands include but arent limited to Kia Mitsubishi Volkswagen Hyundai Subaru Honda Nissan Toyota Chrysler Jeep Dodge Ram Buick GMC Yamaha 401 Auto Financing CampMart and Grand River Boats.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Senior Manager