Senior Site Reliability Engineer - Services

Are you a seasoned production engineering professional who wants to work on a team that goes beyond the status quo? We're looking for a Senior Site Reliability Engineer to be part of our Product Software Engineering team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We help employees grow professionally; Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide. As a part of our cloud infrastructure team, you’ll play a vital role in empowering the product development teams to safely release software and help to ensure our application operates at a high level of performance and stability.
In this role, you will be expected to leverage AI tools to augment your capabilities while maintaining engineering judgment and standards.. Reporting to the Manager, Software Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. The Senior Site Reliability Engineer will:
Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.
Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.
Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.
Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Experience optimizing and improving continuous deployment performance.
The ability to juggle multiple projects and incident management.
Relevant experience in programming languages such as Ruby, Python, or Bash.
A deep passion for learning, reliability, automation, orchestration, and continuous improvement.
Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company.
Experience supporting Ruby on Rails, GQL, React applications in a production environment
Experience managing networking, DNS, and domain infrastructure, including tools such as Cloudflare.
A Senior Leadership Interview (30 mins)
To support this, the role is open to candidates based in one of our hub cities: We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!