Sales & Service Customer Service Representative
$52k - $72k per yearPeterbilt Pacific
The Outside Parts Sales Rep acts as a customer service representative through the delivering of parts and maintains relationships with customers.
At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
Extended Health & Dental Benefits
Premiums Paid by Employer
Employer Contribution Pension Plan
Growth Opportunities
Paid Training
Long term job security
Employee Assistance Program
Telus Health Virtual Care
Responsibilities
Call on assigned accounts as least once every two weeks
Monitor local market pricing and report to parts manager at weekly meeting
Maintain call reports on all sales calls and submit to parts manager weekly
Target new potential customer for parts, service and body shop
Initiate customer surveys and review results with department managers
Set a goal of two cold customer calls per day
Maintain the company vehicle as required and keep vehicle clean at all times
Help maintain the parts department inventory
Delivers parts to customer
Qualifications
Possess’ a valid driver’s license with a clean driver's abstract
Experience with truck parts inventory is an asset
Completion of post-secondary certificate or diploma
Knowledgeable of heavy duty/medium duty truck inventory
Good written and oral communication skills
Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
Effective problem solving and negotiating skills
Effective conflict resolution skills
Compensation Rate
~$52,000 - $72,000 annually + commission
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