Sales & Service Customer Service Representative

The Outside Parts Sales Rep acts as a customer service representative through the delivering of parts and maintains relationships with customers.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

Extended Health & Dental Benefits

Premiums Paid by Employer

Employer Contribution Pension Plan

Growth Opportunities

Paid Training

Long term job security

Employee Assistance Program

Telus Health Virtual Care

Responsibilities

Call on assigned accounts as least once every two weeks

Monitor local market pricing and report to parts manager at weekly meeting

Maintain call reports on all sales calls and submit to parts manager weekly

Target new potential customer for parts, service and body shop

Initiate customer surveys and review results with department managers

Set a goal of two cold customer calls per day

Maintain the company vehicle as required and keep vehicle clean at all times

Help maintain the parts department inventory

Delivers parts to customer

Qualifications

Possess’ a valid driver’s license with a clean driver's abstract

Experience with truck parts inventory is an asset

Completion of post-secondary certificate or diploma

Knowledgeable of heavy duty/medium duty truck inventory

Good written and oral communication skills

Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

Effective problem solving and negotiating skills

Effective conflict resolution skills

Compensation Rate

~$52,000 - $72,000 annually + commission