ServiceNow Architect - Fully Remote

Role: ServiceNow Architect
Location: Remote in Canada
Type: 6 months contract to hire
This will suit an experienced ServiceNow professional with a successful track record of implementing ServiceNow solutions specifically ITSM, ITOM and ITAM areas. Candidates need to be experienced in leading end to end ServiceNow engagements from solutioning, design, implementation, support and advisory. Lead meetings with customers to gather business requirements, current IT infrastructure, and future goals. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration.

• Candidate has to work closely with pre-sales team to understand customer needs and business objectives; create comprehensive technical proposals and responses to Requests for Proposals (RFPs) that outline the solution's benefits and implementation approach and ensure that the pricing model is aligned with the solution's technical design, including licensing and resource requirements.
• Serve as the technical expert for the sales team, helping to close deals by addressing technical concerns and demonstrating value. Assist in overcoming objections and ensuring that the customer is confident in the proposed solution before they commit. Proactively identify any potential risks to the proposed solution or project during the presales phase. Present ServiceNow capabilities through live demos and presentations to both technical and non-technical stakeholders.

Design and develop the technical architecture of ServiceNow IT Asset Management, including Hardware and Software Asset Management.

• Consult and implement ServiceNow IT Operations Management - Discovery and Service Mapping preferred.
• Ability to set up wide range of integrations (Service Graph Connectors / Integration Hub) with Tanium, SCCM, jamf or equivalent for software inventory integration.
• Troubleshoot issues HAM and SAM such as normalization, entitlements, metrics, allocations and foundation data aligned to CSDM.
• Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
• Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
• Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
• Collaborate with project managers and business analysts to translate business requirements into technical solutions.
• Act as a subject matter expert, providing technical support and training to end-users and stakeholders.
• Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.

Bachelor's degree with at least 8+ years of ServiceNow design and development experience

• Experience with ServiceNow architecture and integration.
• Hands on development experience on the ServiceNow platform including customization of applications such as ITSM, custom apps, HAM & SAM, ITOM. Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• Programming expertise in Java, JavaScript or other functional programming languages
• Ability to create high-level and low-level technical solutions and roadmaps.
• Experience in technical sales, solution design, and customer engagement.

ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in Discovery, HAM and SAM Product lines.

• Strong presentation development and Customer Presentation skills.
• Job Type: Fixed term contractContract length: Pay: $90.00-$115.00 per hour

8 hour shift

• Day shift
• Monday to Friday
• Morning shift

Work Location: Remote