Concierge saisonnier F/H

Join Us in Creating the Best Places to Live, Shop, Work & Play
As a Concierge , you’ll become highly skilled in providing exceptional customer service to our residents.
To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.
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Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)

• Employee & Family Assistance Program
• Social Events
• 2 Personal Days Annually
• Vacation Purchase Program Options for Eligible Employees

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As a Concierge, you will be the main contact for all resident requests and concerns. You will provide information on building amenities and available units to prospective residents and conduct regular rounds of the complex.
Hours of Work: 12-hour shifts [7:00am - 7:00pm; Rotating schedule of 4 shifts on [2 days, 2 nights], then 4 days off. Flexibility to work a variety of shifts including days, evenings, weekends, and holidays.
Concierge desk, with rounds of entire complex required. Cross-training at all Southwest Properties buildings.
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Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.
Maintain a visible, accessible, and approachable presence in the building.
Provide local information and recommendations to residents via the concierge directory.
Coordinate the delivery of courier and delivery services for residents or Southwest employees; Liaise with the Housekeeping staff to ensure overall cleanliness of the building.
Respond to minor maintenance requests with assistance & training from the Maintenance team.
Coordinate move-in and move-out inspections; provide keys and elevator service.
Liaise with moving companies to ensure efficient service.
Control all access to the complex and maintain the master key control system.
Report maintenance and housekeeping issues as required.
Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.
Maintain all master files for door swipes, garage remotes, parking, and storage assignments.
Respond to issues such as noise complaints within the complex including pool and terrace area.
On a regular basis, you will use various security, entry, and computer systems. Weather (seasonal duties) and resident issues are factors in the completion of your duties. You may experience large crowds and irate residents.
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What Will Help You Succeed
Our ideal candidate has 1-2 years in a similar role, customer service & sales training, and experience in the service industry and security. High school education is required, and a diploma in hospitality (or equivalent) is considered an asset.
Exceptional customer service
Ability to perform assigned duties with minimal supervision
Proficient computer skills including Microsoft Office
Strong attention to detail with a high level of quality
Position requires Criminal Records Check Completion .
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