General Hotel Manager (m/f/d)

Description We are seeking a dynamic Hotel Manager (Temporary 1 Year Contract) that will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Hotel Manager will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

Collaborate with the Hotel Executive Committee to develop and execute high‑level operational and strategic plans.

Review operational strategies regularly and adjust tactics as needed to achieve business goals.

Inspire, lead and support all Rooms Division teams to deliver exceptional guest experiences, achieve financial targets and maintain high associate engagement.

Share creative ideas, best practices and problem‑solving support to empower team members.

Interview, hire, train, supervise and coach department managers and supervisors in Housekeeping, Front Desk, Maintenance and Reservations/Revenue.

Partner with Human Resources to ensure consistent and effective performance management, coaching and disciplinary processes.

Evaluate staff performance at 90‑day and annual intervals.

Oversee daily, weekly and monthly property operations, ensuring strong cost controls, cleanliness, maintenance standards and overall product quality.

Lead the creation, management and oversight of annual Rooms Division budgets, ensuring all departments operate within approved financial guidelines.

Maintain and analyze operational data and statistical reports to support informed decision‑making.

Develop, communicate and enforce hotel policies, procedures, priorities and administrative standards.

Housekeeping & Maintenance Oversight

Manage and monitor Housekeeping productivity and performance.

Review, update and implement Housekeeping, Laundry and Houseperson checklists.

Conduct weekly property walk‑throughs with Housekeeping and Maintenance leadership.

Support the development and execution of a comprehensive preventative maintenance program, ensuring timely completion and accountability.

Perform weekly room inspections with Housekeeping and Maintenance managers.

Lead the implementation of Hilton programs, brand initiatives and required training.

Oversee the daily Front Desk pass‑over report process to ensure effective communication across shifts.

Continuously identify creative ways to elevate the guest experience and ensure consistency across all team members.

Leadership Engagement & Community Involvement

Actively participate in hotel committees such as Blue Energy, Bright Hearted, and Health & Safety.

Maintain strong relationships within the Hilton network, including Hilton Worldwide Sales and sister properties.

Represent the hotel within the local community, civic groups and industry organizations.

Administrative & Organizational Responsibilities

Assist with report preparation to support data‑driven decision‑making.

Ensure all required brand training is completed in a timely manner.

Uphold the professional standards of Concord Hospitality and adhere to all policies outlined in the Associate Handbook.

Support communication and teamwork with sister properties and respond to reasonable management requests.

Perform additional duties as assigned by the General Manager.

Minimum 5 years of hospitality management experience, preferably in a hotel environment with Rooms Division background

Knowledge of hotel operations, budgets, and financial reporting

Ability to work flexible hours, including nights, weekends, and holidays Benefits (Full-Time Associates Only)

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN!—We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Salary Range: $90,000 - $110 000 CAD/Year.

Please note that Artificial Intelligence (AI) is not used to screen or select candidates.