Customer Service Representative, Billing and Administration

Unleash your potential with the Johnson Controls team!

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Competitive pay.
Paid vacation holidays and sick time.
Comprehensive benefits package including retirement savings plan medical dental and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities supported by our outstanding internal resources.
Dedication to safety through our Zero Harm policy.
This is an on-site position from Monday Friday in the office.

Under direct supervision tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling as needed. Provides administrative day-to-day support in the service operational areas.

Responsible for the scheduling tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by the team.
Runs query reports researches and reconciles unaligned costs such as labor hours material purchases expenses and other service-related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as necessary.
Researches resolves or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
If needed will interact with Customers to resolve receivable issues.
Proactively contacts customers to ensure customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions tax status invoice approval contacts billing addresses and special billing rates.
Support inventory control process including updating equipment asset transactions.
Provide additional service administration support as required.

High school diploma or equivalent required plus three to five years of related work experience preferably within a service/sales or technical work environment.
Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Must have proficient computer skills within the following applications: Advanced Microsoft Word Excel ACCESS Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Experience in contract financials is required.

HVAC experience.
Accounts receivable experience.
Experience and/or basic project accounting or costing principals.

HIRING HOURLY RANGE: $37.95 - $47.20 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity location and alignment with market data.) For details please visit the About Us tab on the Johnson ControlsCareers site at employees are valued members of the Johnson Controls family. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. We believe in investing in our employees well-being providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.

#Johnson Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.