Telecom Billing Consultant

Job ID: 172165 Telecommunications Analyst
Treasury Board Secretariat
Temporary Position - 1 Year

The Treasury Board Secretariat is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

Our Vision: Forward-looking people, service, and technology.
Our Mission: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

The purpose of this positions is to provide second level technical support to users of a telecommunications service and to guide them in attaining effective and efficient use of the facilities. This position is also responsible for planning and coordinating the user subscription of telecommunication services from initial planning stages to implementation. The incumbent is responsible for maintaining user information, supporting users, and creating reports to facilitate the payment of telecommunications charges.

Planning, organizing, coordinating the installation, relocation, removal, and maintenance of telecommunications equipment/systems;
Providing support and guidance for telephones, telephone systems, cellular phones, and data lines;
Creating work orders for the installation, removal or relocation of telecommunications equipment, billing charges, and proper programming;
Participating in the implementation and maintenance of Unified Communications (UC);
Providing second level support to the Service Desk for Telecommunications problems;
Ensuring the care and custody of telecommunications equipment (desk phones and cellular etc.);
Assisting in the development of a telecommunications work process flow using Solar Winds ticketing system;
Implementing special telecommunications projects, as required;
Providing training to users;
Must hold Technical certifications in Telecommunications. Certified Telecommunications Analyst (CTA) or equivalent;
Experience in telecommunications and mobile devices;
must be able to plan, organize, and implement projects and be able to meet deadlines and conduct research into telecommunications issues and products;
The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment.

Training in the following areas are considered assets: Telco Software, Report Writers, Incident Management and UC.
Additional relevant education and experience will be considered an asset.
Bilingualism will be considered an asset.

Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.

Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone View phone number on ca.snapjobsearch.com.

The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.

Eligible for paid vacation and sick leave, as per the UPSE Collective Agreement
Health and dental benefits after 6 months
Employee assistance program