Service Support Advisor

K+S Services, a SunSource company, offers a full range of industrial repair capabilities with over 866 different Manufacturers and over 122,000 unique part numbers supported. We provide our customers with quality industrial repair services, effective solutions and efficient service through continuous quality improvements. This onsite individual will act as the primary liaison between our company and the customer on all day-to-day operations managing service calls. This is an exciting opportunity for someone who has an inquisitive mindset, can-do attitude, organized, good social skills, and attention to detail.

Build and maintain strong customer relationships to ensure excellent service delivery

Manage and coordinate service call orders from initiation to completion

Act as the key liaison between customers, vendors, suppliers, and Head Office

Manage internal (STAMP) database, ensuring data input accuracy and integrity

Process service calls order approvals daily

Review and identify potential repairs and service opportunities

Collaborate with customers to improve their reliability, and introduce cost savings initiatives

Create process improvements based on data and logic

Coordinate shipping, receiving, and expediting orders as required

Manage and track inventory of repairable assets

Competitive salary

Medical, dental, vision insurance

Proficient in all Microsoft Office programs and the skills to grasp customer software quickly

Must be fluent in French (Spoken and written)

Manufacturing / industrial experience

Customer service experience

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.