Customer Service Specialist (Service)

Client Behavioral Services Consultant Location Edmonton, AB T5V 1H9 : Independent Counselling Enterprises (ICE) is looking to expand its team of dedicated disability services professionals within the provincial Behavioural Services department. The ICE Client Behavioural Services Consultant is a leadership position which oversees the provision of all behavioural supports for the agency to ensure alignment with accreditation and industry standards. The Client Behavioural Services Consultant works in collaboration with ICE personnel and external stakeholders to provide quality service to those accessing support. This position directly reports to the ICE Chief Operating Office and supervises the Team Coordinator - Behavioural Services. Developing, implementing and monitoring of behaviour intervention plans.
Tracking and reviewing of implemented behavioural supports provincially.
Providing consultation to and assisting with training of agency personnel.
Consulting with external resources as necessary to facilitate behaviour support planning. • Attending planning meetings as required for individuals in service.
Ensuring compliance with industry standards and agency policy / procedures both in principle and with supporting documentation.
Maintaining acceptable standards and procedures for risk management.
Direct supervision of the Team Coordinator - Behavioural Services.
Post-secondary education in the rehabilitation or a similar field (a minimum of two years) is required.
Experience working in the community rehabilitation field (including a minimum of three years of practical experience in behavioural management strategies) is required.
Clear Criminal Record Check with Vulnerable Sector required before commencing employment.
Assets:
Strong communication, writing and computer skills.
Job Type: Full-time
Pay: $31.96 per hour
Dental care
On-site parking
Flexible language requirement:
~ French not required

Day shift
Monday to Friday