Service Support Worker

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Knowledgeable of Operations Manual (Policy & Procedure)
Ensure that all residents abide by conditions of Parole and house rules
Check file cabinet in Duty Office for any forms which may need photocopying
Participate as a team member of house staff geared towards the needs of the residents and the house
Protect the confidentiality of all residents and staff
Encourage atmosphere of trust and respect while exercising control
Arrive 10 to 15 minutes prior to shift start in order to achieve a smooth transition
Must complete a full house round to ensure premises are neat clean and make sure PROPER HEAD COUNT COINCIDES WITH NAMES AND NUMBERS RECORDED IN LOGBOOK. Monitor Sign-Out Log to verify name and location on card when resident signs out and upon call-ins
Ensure security of each resident and the building
Ensure the portable phone and panic button is with you at all times
Ensure intake of new residents is completed as well as out-take tasks
Computer literate
Preference will be given to those with experience in the field and/or post-secondary education.
Ability to understand the dynamics of offenders behavior and assess their needs and risk.
Ability to understand the use of authority in supervision and to intervene effectively in crisis interventions.
Tolerance and compassion for individuals of diverse social and cultural backgrounds
The ability to understand the dynamics of offender behavior and assess their needs and risks
The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
The ability to assist offenders in identifying and solving the practical problems involved in their successful reintegration
The skills to communicate effectively both orally and in writing
The ability to demonstrate cultural competence and respect for diversity
Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.