RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking to fill an opening for a Director, ACP Operations to join our Operations team.

Reporting to the VP, Operations, the Director, ACP Operations is responsible for management, leadership, and development of the Aviso Correspondent Partners (ACP) New Accounts and Transfers Operations teams. This includes applying business strategies and objectives to ensure that direct reports and functional teams are aligned to meet and exceed the goals and SLA’s for our back office. The Director, ACP Operations is also responsible for establishing and maintaining supportive relationships within Aviso and with our external partners and vendors.

You are consistently looking for ways to improve your personal best and see value in continuous improvement. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. Coach Operations team members to increase performance while increasing/maintaining employee engagement through timely and appropriate training and development

Oversee Aviso’s New Account Open and Maintenance team and Aviso’s Transfers in/out department.

Understands, translates, communicates, and applies, business strategies and objectives, ensuring that direct reports and functional teams are aligned to overall strategy, objectives, and best practices

Direct vendor management of key strategic relationships

Work collaboratively with strategic business partners across Aviso on cross enterprise projects and initiatives

Define clear KPIs to measure team service levels and productivity, implement procedures to monitor, track and report against these KPIs

Demonstrate exceptional emotional maturity in decision-making situations, while keeping client delivery and operational control as priorities

Bachelor’s degree or equivalent experience; master’s degree preferred

• 5+ years of demonstrated Dealer Operations Management experience at a financial institution supporting CIRO (formerly IIROC and MFDA)
• 10+ years in a leadership and people management position with proven experience developing a strategic succession plan that fosters growth opportunities and provides career development through daily coaching and mentoring

Expertise in Settlements, Trading and/or Corporate actions and proven experience meeting SLAs an asset

Deep expertise in account and account maintenance compliance, including IRS/CRS/QI reporting requirements.

Proven ability to negotiate with external vendors (business partners) to ensure Aviso’s needs and interests are secured

Excellent decision-making, prioritizing, change management, presentation, and interpersonal skills with the ability to establish and maintain effective working relationships at all levels at Aviso and with our external partners

Fluent communication skills in English are required and bilingual skills in French are an asset

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Matching contributions to our retirement program

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Regular social events to foster teamwork

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. We’re proud to power businesses that empower investors .

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. This position is posted with an expected salary range of $135,000 - $160,000 CAD annually.