Contract HR Manager

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office's (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a 'how can I help you' attitude, and actively collaborating with Hiring Managers to deepen relationships.
Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

#Reporting the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources – during the initial setup, while on contract, and when renewing or departing – for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size – from individual to multi-million dollar organizations). The Contract Manager:
Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships; -On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries; and -By often partnering with internal subject-matter experts such as the Office of the General Counsel (i.e. Legal), Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
Under the guidance of the Leader of the CLO, works on complex and high-risk cases inherent with engaging the contingent workforce, including, but not limited to matters related to external legislative and regulatory compliance (e.g. CRA, ESA, and laws), as well as KPMG Global and KPMG Canada polices and guidelines with respect to engaging third-party resources, independence, tax considerations, immigration, and data security.
Case Management (Standard)

Promote the CLO's internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
Manage all cases within KPMG's vendor management system (Flextrack) as a super-user of the system.
Gather, interpret, and assess information related to the setup and case management of external resources.
Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
Case Management (multifaceted/complex) – comprised of 'Case Management (standard)' above plus the following:
Liaise and consult with various Subject Matter Experts (SMEs) to independently manage escalations and complex cases.
Mediate contract negotiations between multiple parties and stakeholders.
Draft customized clauses for third-party agreements, including liaising with vendors and the Office of the General Counsel (OGC) for clause amendments.
Navigate the requirements for unique case complexities: independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agencies/staffing firms, and subsidiaries
Conduct risk classification assessments on resources in direct contractual relationship with the firm, to prevent misclassification risks.
As programs and processes evolve, support Hiring Managers and external resources with a high-touch change management approach to enable smooth transitions.
~ Manage challenging client relationships.

Continuous Improvement/ Projects

Strive for service excellence by recommending improvements and modifications to existing practices and processes.
Stay current on related contingent workforce matters, legislation, policies, and practices.
Participate or lead a stream of work on a project (departmental-centric or national).
Other non-case related duties/ projects as assigned.
Provide internal clients with reporting on contract spend, codes, etc and provide training on how they can pull reports for themselves.
Education (formal): Lead education sessions to new Hiring Managers or members of the broader HR community.
Contribute to firm objectives (e.g. inclusion, mental health, community involvement, brand campaigns, etc.)
Lead or mentor other members of the CLO team and/or bro ader HR community as opportunity presents.
College or University degree in a relevant field.

• 5+ years' experience dealing with contract labour or a contingent workforce in a case management capacity, with basic knowledge on related matters.
• Previous experience drafting third-party agreements (including staffing/agency agreements), including liaising with multiple parties for clause modifications and negotiations.
• Previous exposure to immigration matters related to resourcing.
• Demonstrated ability to act as a trusted advisor, and ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. legal, tax experts, and risk management).
• Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volumes of open cases with varying degrees of complexity.
• Organized, and able to manage competing priorities for multiple stakeholders.
• Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
• Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
• Advanced knowledge of MS Office, especially MS Excel.
• Previous legal training or experience an asset.
• Experience with ServiceNow and Flextrack (or other VMS) an asset.

This position requires written and oral fluency in English. The successful candidate will be required to support and collaborate with English-speaking colleagues or stakeholders while at KPMG.

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. Providing you with the support you need to be at your best

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling View phone number on knighthunter.com.

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

Reporting the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources – during the initial setup, while on contract, and when renewing or departing – for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size – from individual to multi-million dollar organizations). The Contract Manager:
Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships; -On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries; and -By often partnering with internal subject-matter experts such as the Office of the General Counsel (i.e. Legal), Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
Under the guidance of the Leader of the CLO, works on complex and high-risk cases inherent with engaging the contingent workforce, including, but not limited to matters related to external legislative and regulatory compliance (e.g. CRA, ESA, and laws), as well as KPMG Global and KPMG Canada polices and guidelines with respect to engaging third-party resources, independence, tax considerations, immigration, and data security.
Case Management (Standard)

Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
Manage all cases within KPMG’s vendor management system (Flextrack) as a super-user of the system.
Gather, interpret, and assess information related to the setup and case management of external resources.
Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
Case Management (multifaceted/complex) – comprised of ‘Case Management (standard)’ above plus the following:
Liaise and consult with various Subject Matter Experts (SMEs) to independently manage escalations and complex cases.
Mediate contract negotiations between multiple parties and stakeholders.
Draft customized clauses for third-party agreements, including liaising with vendors and the Office of the General Counsel (OGC) for clause amendments.
Navigate the requirements for unique case complexities: independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agencies/staffing firms, and subsidiaries
Conduct risk classification assessments on resources in direct contractual relationship with the firm, to prevent misclassification risks.
As programs and processes evolve, support Hiring Managers and external resources with a high-touch change management approach to enable smooth transitions.
~ Manage challenging client relationships.

Continuous Improvement/ Projects

Strive for service excellence by recommending improvements and modifications to existing practices and processes.
Stay current on related contingent workforce matters, legislation, policies, and practices.
Participate or lead a stream of work on a project (departmental-centric or national).
Other non-case related duties/ projects as assigned.
Provide internal clients with reporting on contract spend, codes, etc and provide training on how they can pull reports for themselves.
Education (formal): Lead education sessions to new Hiring Managers or members of the broader HR community.
Contribute to firm objectives (e.g. inclusion, mental health, community involvement, brand campaigns, etc.)
Lead or mentor other members of the CLO team and/or bro ader HR community as opportunity presents.

• College or University degree in a relevant field.
• 5+ years’ experience dealing with contract labour or a contingent workforce in a case management capacity, with basic knowledge on related matters.
• Previous experience drafting third-party agreements (including staffing/agency agreements), including liaising with multiple parties for clause modifications and negotiations.
• Previous exposure to immigration matters related to resourcing.
• Demonstrated ability to act as a trusted advisor, and ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. legal, tax experts, and risk management).
• Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volumes of open cases with varying degrees of complexity.
• Organized, and able to manage competing priorities for multiple stakeholders.
• Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
• Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
• Advanced knowledge of MS Office, especially MS Excel.
• Previous legal training or experience an asset.
• Experience with ServiceNow and Flextrack (or other VMS) an asset.

This position requires written and oral fluency in English. The successful candidate will be required to support and collaborate with English-speaking colleagues or stakeholders while at KPMG.

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. Providing you with the support you need to be at your best