Service Customer Care Representative

Brandt is currently seeking an Outside Parts & Service Representative for our Cambridge Construction & Forestry location
This is an outside sales position responsible for promoting and selling heavy equipment parts and service, as well as providing after sales support to new and existing customers.
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
Assist the Parts & Service departments to increase profitability and performance
Regularly prospect and cold call new accounts to discuss new promotions and programs
Implement yearly territory plan including a customer target list to maximize sales potential
Visit customers in Area of Responsibility (AOR); Keep customers current on new products and services
Develop prospective customers with a goal of 2 per month
Follow-up with customers on unit and machine performance
Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
Gather competitive product and pricing information and supply to management
Participate in all required training and development opportunities
Follow up on customer concerns and communicate effectively to the appropriate Management Team
Exemplary customer service skills

• Knowledge of heavy equipment parts, operations, and industry
• Ability to work flexible hours
• Requires travel within assigned territories with the potential of returning home most nights
• 2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department
• Journeyman ticket/Red Seal in Parts or Service is considered an asset
• Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Retirement savings programs: Pension and RRSP programs to help you invest in your future.