Responsable Service Sûreté H/F

Lieu: Montreal, QC, Quebec, Canada
We Elevate... Quality of urban life
Nos ascenseurs, escaliers mécaniques et trottoirs roulants transportent chaque jour plus de 2 milliards de personnes dans les immeubles et les centres névralgiques de transport, en toute sécurité.
En tant que membre de l'équipe Schindler, vous découvrirez un travail constructif qui améliore la qualité de vie des communautés et contribuera à rendre les lieux plus accessibles, inclusifs et durables pour tous.
Nous associons innovation, sécurité et normes éthiques élevées, garantissant le respect tant entre collègues que pour le monde qui nous entoure. Superviseur de service - Réparation

The Field Supervisor - Repair is responsible for managing repair operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. They are responsible for managing, coaching and training and field employees as well as health and safety requirements.

People Management
Provide leadership and direction for the field operational functions in alignment with local strategies and Corporate and District/Branch objectives
Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
Safety and Supervision
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management
~ Manage/support all work in area of responsibility within framework of financial budget

Process and Quality Management
Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model
Ensure each repair meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
Provide and organize technical support to Sales and Field employees
Customer Service and External Relations
Liaise with property management representatives/building owners
Ensure compliance with government regulatory requirements
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Post Secondary – preferably in Business or Engineering
~5 or more years in elevator industry or related experience at a Management level, or a similar industry which includes the sales and servicing of capital equipment

Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Vous participez chaque jour à l’amélioration de la qualité de vie urbaine. Rejoignez une entreprise engagée dans l’innovation et la durabilité tout en restant exigeant en matière de sécurité et de qualité.
Grâce à des initiatives locales et mondiales, nous promouvons une culture d’inclusion pour que chacun se sente valorisé et soutenu dans son environnement de travail.
Au sein du groupe Schindler, nous valorisons l'inclusion et la diversité, et nous pratiquons l'équité pour créer des opportunités égales pour tous. Nous nous efforçons de veiller à ce que tous les candidats qualifiés soient pris en considération pour un emploi sans distinction d'âge, d'origine ethnique, de couleur, d'affiliation religieuse, d'affiliation syndicale, de sexe, d'identité de genre, d'orientation sexuelle, d'état matrimonial, d'origine nationale, de nationalité, de génétique et santé ou handicap.