Community Support Specialist

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
Community Support Associate (Bilingual)-C0777
Local 101

Service Area:
Social and Health Development
Child Care and Early Years

Full-Time Permanent
# Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation. Services offered in English or French as requested by client.
Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.
Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.
Maintains knowledge of relevant legislation such as sections of the Day Nurseries Act, the Ontario Works Act and the Ontario Disability Support Program Act, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.
Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information to establish initial and continuing program eligibility and issues program specific financial assistance.
Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients for Child Care and/or Discretionary Benefits Program funding in accordance with defined legislation and guidelines. Processes all necessary computer and file documentation.
Provides referral information regarding other social services in the community.
Compiles statistical data and gathers information internally and externally as required.
Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.
Operates standard office equipment.
Completion of the Human Services Foundation Certificate (one year program) or equivalent.
Written and oral proficiency in both official languages (English and French).
Specialized Training & Licenses:
Demonstrated proficiency in word processing, spreadsheets and various software packages.
This posting is for 1 permanent full-time position being filled on a permanent full-time basis.
Current hours of Work: Monday - Friday from 8:30 a.m. These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
Phone: View phone number on ca.snapjobsearch.com, TTY: View phone number on ca.snapjobsearch.com, Email: View email address on ca.snapjobsearch.com.