Head of Programme Management

Program Manager (Coquitlam) Location Coquitlam, BC : Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved. HOURS (40 Hours Per Week) Monday to Friday, 0900 - 1700 This position requires the ability to work flexible hours based on operational needs. REPORTING AND WORKING RELATIONSHIPS
Reports and is accountable to the Senior Manager of Programs or their designate
Participates as a member of Connective's management team
Liaises with government and community agencies, volunteers, and members of the general public KEY ACCOUNTABILITIES Administration
Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
Arranges shift schedules, ensuring appropriate staff coverage
Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
Accepts responsibility for the daily and monthly financial and administrative aspects of the programs
Programs
Makes sure effective, inclusive support programs are designed and maintained
Supports the overall program strategic direction
Liaises with other Connective's staff, especially regarding potential referrals
Facilitates person-centered planning opportunities for staff and service users
Develops related program opportunities, available to the individuals in the community
Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
Community
Maintains effective working relationships with related community services, government/stakeholders and agencies
Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities
Facilities
Ensures that the physical facilities fulfill all fire, health and safety regulations
Ensures that the resource(s) is maintained as a clean, pleasant and safe environment
On Call
~ Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties
Coordination and Administration of other teams and programs
All Human Resource Functions - recruitment, training, development

EXPERIENCE AND SKILLS

A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
Excellent verbal and written communication skill in English
Knowledge and experience in the areas of group process, individual counseling and crisis management
Extensive knowledge and experience in hiring, training and supervising staff
Ability to motivate and organize a staff team
Administrative experience and strong administrative skills

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Ability to successfully complete Reference Check
Ability to provide a record of work history
Proof of COVID-19 Vaccination
Current Emergency First Aid Certificate
Class 5 Driver's License
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client
COMPENSATION Annual salary will be negotiated based on experience and qualifications. This role will also be eligible for Connective's comprehensive Management Benefits Package. Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

DIVERSITY, EQUITY AND INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.