Responsable Service Design F/H

The Senior Manager, Client Incentive Management is the Digital Investing leader accountable for determining, budgeting for, and forecasting client incentive offers that drive client and asset acquisition and retention. Partnering closely with internal marketing, sales, and data & analytics teams, the Senior Manager owns the design, development, management and implementation of incentive offer strategy and tactics. This includes, but is not limited to, ideation, defining analytical requirements, detailed analysis, forecasting, executive socialization, and performance reporting.

Determines client incentive offers for all sales and marketing activities (e.g., Defines business requirements for analytics & reporting to ensure data insights inform business decision making.

Analyzes data and information to report on customer behavior and campaign and sales related insights and direct changes

Monitors progress against milestones, recommends and implements adjustments as necessary to meet business objectives

Partners with stakeholders in the business/group, internal marketing and sales functions to execute on incentive offers

Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.

Participates in tactic design and planning, and provides advice & subject matter expertise to achieve required business results.

Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.

Monitors and tracks performance, and addresses any issues.

Implements changes in response to shifting trends.

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Seasoned professional with experience managing B2C customer-facing incentives and combination of marketing and/or sales experience required.

Able to manage ambiguity.

Data driven decision making - In-depth / Expert.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.