Field Tech Manager

Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. you help shape the future and continue our rich legacy that started back in 1874.
With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.
Service Leader

The Field Supervisor identifies opportunities through key customer contacts and industry information. The Field Supervisor locates sources for sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective current customers, and ensures it is communicated appropriately. Field Supervisor creates operational added value through the management of all resources in a satellite branch to meet Field Supervisor business targets based on the policies and procedures established by the company.

Customer and Account Management
Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for service and fixed priced repair offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration
Develop sales proposals and prepare estimates for the sale of company products and services
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts
Safety and Supervision
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management
~ Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management
Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
Provide technical support to Sales and Field employees
Post Secondary – preferably in Business or Engineering

• 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
• Proficient in MS Office
• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Communicate clearly and articulately • Customer Service: Demonstrate costumer focus through improving performance • Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Ability to present materials clearly
• Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Competitive Salary (commensurate with experience)