Hospitality Service Associate - Support Services

Hospitality Services Administrator Location Hybrid work in Montréal, QC : Please refer to the

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Employment opportunity (one-year contract, with possibility of renewal), available at the Macdonald Campus Faculty Club, located in Ste-Anne-de-Bellevue. [Under the supervision of the President of the Executive Board of the Faculty Club (Macdonald Campus), the Hospitality Services Administrator administers the rental business and day-to-day operation of Tadja Hall, the Macdonald Campus Faculty Club. Actively promotes use of Club facilities and services. Provides guidance to organizations/clients with event planning. Facility/Services and Events - Administers the rental business and day-to-day operation of Tadja Hall, the Macdonald Campus Faculty Club. Several events run concurrently, such as daily lunch service, receptions, seminars, conferences, departmental parties/retreats, VIP events at Founder's Day/Convocation, etc.

Provides guidance to organizations/clients with event planning. Oversees all aspects of events taking place at the Club (i.e. room bookings and set-up, food and bar requirements, permits, equipment rental, cleaning crews, security services, etc.). Follows up with service providers; Attends events (including sporadic evening and week-end events) to ensure smooth functioning of activities and service efficiency. Reconciles liquor inventory against revenues taken; Assists with lunch service for club members and guests during peak times; liaises with Chef to review miscellaneous arrangements and scheduling of service staff based on advance reservations.

Arranges for access after hours and “turnaround” housekeeping/laundry.

Receives and “prices” orders for “take-out” catering from users in other Campus buildings (meetings, workshops, other events). Communications - Actively promotes use of Club facilities and services. Makes recommendations to Club Executive and Board regarding advertising strategy (particularly solicitation of evening/week-end events). Liaises with club members, guests and clients (in person and by e-mail/phone). Administration - Arranges for servicing/repairs of equipment/appliances and cleaning of premises. Interacts with Facilities Management with regards to building and grounds maintenance, snow removal. Using specialized database, enters dues/meal charges from individual chits completed by members. Transmits electronically to Payroll for monthly deductions purposes, and to Accounting for processing of IDC's.

Verifies invoices for expenses incurred in event preparation; Invoices clients for services rendered (room/equipment rental, food orders, staff, etc.) Corresponds with clients to collect past-due accounts.

Uses standard PC software applications and office equipment.

Maintains interaction with Faculty Financial Services Office for account reconciliation and financial administration/reporting. Keeps abreast of McGill's administrative procedures and of food safety practices, food-related sanitation and safety/fire regulations, as well as new trends in food/hospitality industry.

Demonstrated experience in a general administrative role, especially in customer service and financial administration. Experience in the hospitality industry, an asset. Demonstrated administrative skills; knowledge of Outlook, Adobe, MS Word and Excel software, as well as processing transactions in an accounting system. (Minerva, Banner, Procurement , reconciliation of credit card transactions, preparation of expenses/revenues statements at McGill). Demonstrated ability to communicate clearly, over the phone and in writing for e-mail communications, and to possess a service-oriented approach and excellent interpersonal skills, with suppliers, guests and internal-external clients. Knowledge of social media. Languages: Complete fluency in spoken French. Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3 (advanced) on a scale of 0-4. Competitive benefits package (Health, Dental, Life Insurance) (if eligible)

Defined contribution pension plan (with employer contribution up to 10%) (if eligible)

Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)

Competitive vacation policy

Two (2) personal days

Two (2) floating holidays

Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day

Paid time off over the December holiday period

For a definition of our language proficiency levels, please click here . Hourly Salary:

(30 (Part time)

2025-05-31 McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.