Deskside Support/Deployment Technician

Job Title Deskside Support Analyst - Onsite

Pipeline Posting
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

The Deskside Support Analyst provides on-site technical support at a campus location within a large enterprise financial services environment. This role installs, configures, relocates, and troubleshoots end-user hardware, software, mobile devices, and collaboration technologies while ensuring compliance with security, audit, and regulatory standards.
The analyst coordinates warranty repairs, manages campus spare equipment, and maintains accurate asset and ticket records within the enterprise ITSM platform (e.g., ServiceNow). Working closely with centralized engineering and infrastructure teams, the role supports device staging, deployments, refresh initiatives, onboarding/offboarding activities, and campus technology projects.
Acting as a trusted technical partner, the Deskside Support Analyst delivers timely resolutions, provides white-glove support for senior stakeholders, and meets defined service levels within a secure, fast-paced enterprise environment.
Troubleshoot and resolve issues across Windows 10/11, Microsoft 365, and core workplace applications (Outlook, Teams, OneDrive, browsers).
Perform user and access administration, including shared drives, printers, and collaboration permissions, while supporting secure access requirements.
Support endpoint management activities, including Intune-related application, policy, and device compliance troubleshooting.
Deliver hardware and peripheral support (laptops/desktops, docks, monitors, printers), including basic diagnostics and coordination of OEM repairs.
Maintain parts inventory and deployment logistics, including device staging, secure handoff, returns, and coordination with central teams.
Provide white‑glove/VIP support with professionalism and clear communication, adhering to security, safety, and regulatory requirements.
Support occasional overtime for priority incidents and move events, as required.

Technical Diploma or University degree in Computer Science or a related field.
Minimum 3 years of enterprise deskside/end‑user support experience.
Strong knowledge of Windows 10/11, Microsoft 365, and common enterprise browsers.
Proven troubleshooting skills across hardware, software, and network connectivity.
ServiceNow, Cherwell) with strong ticket hygiene and customer communication.
Familiarity with asset management practices, including tagging, lifecycle tracking, inventory control, and accurate CI/asset updates.
Experience supporting users via remote support tools (e.g., Excellent written and verbal communication skills with a customer‑first mindset.
Strong time management, ability to prioritize in a high‑volume, multi‑site environment, and comfort working independently or as part of a team.
A culture where authenticity and diversity are valued
Participation in Women in Technology Network
Opportunities to give back to our local communities
Remote work/hybrid work options
Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups.