Funeral Service Attendant

Our associates celebrate lives. We celebrate our associates. This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required.
Job Responsibilities
Funeral Services
Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways. May assist with lifting deceased
Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
Greet visitors, provide programs, answers questions, and provide funeral services information
May serve as pallbearer
May drive families to cemetery site
Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers
Office Assistance
Courteously answer phones, screen callers, and take ‘first call’ information
Notify staff members when appointments arrive and escort guests to appropriate room
Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming
Review a variety of documents for accuracy
Data entry of document information into proprietary systems
Receive deliveries
Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task
Driver and vehicle maintenance
Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family’s residence, care center, or funeral home
May transport the deceased to funeral home
Wash, vacuum, and clean vehicles to ensure vehicle is presentable
Fuels vehicles as necessary; following safety guidelines and expenditure processes
MINIMUM Requirements
Education
~ High School Diploma or equivalent

Certification/License
~ Valid province issued driver’s license with an acceptable driving record

Experience
No prior work experience required
Funeral industry experience preferred
Knowledge, Skills And Abilities
Ability to follow instructions given over the phone or in person
Ability to use personal computer and type
Ability to work and communicate effectively with others
Ability to work with kindness and compassion for the deceased and their families
Ability to maintain composure in challenging situations
Good verbal and written communications skills
Ability to maintain confidentiality
Ability to work with colleagues to accomplish tasks
Ability to work evenings and weekends
Ability to lift up to 50 pounds; push/pull up to 200 pounds
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Professional Dress is required when in contact with families
Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Ability to lift up to 50 pounds; push/pull up to 200 pounds
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours, including weekends, nights and holidays
Local travel
Compensation
~ starting at $19/hr could be more depending on experience

Postal Code: T6E 6L1
Category (Portal Searching): Operations
Job Location: CA-AB - Edmonton