Licensed Bilingual Insurance Agent

As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

Provide insurance advice and solutions to clients based on their needs through inbound calls

Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions

Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies

Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).

Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.

Exceptional customer service skills with the ability to build strong relationships and connect with clients

Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm

Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Knowledge of insurance products

Customer service and/or sales experience in a contact centre environment.

Working with an award-winning team Awards | RBC Diversity & Inclusion

A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

Flexible work arrangements and leaders who support your needs—both personal and professional.

An opportunity to have real impact on the lives of our clients and the communities we serve.

RBCI software tools to boost your productivity

Applying to this posting allows you to express your interest in this current career opportunity at RBC. Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, Sales

Full time

INSURANCE

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