Customer service managing supervisor

FanDuel is looking for a Customer Growth Coordinator to join the Casino Growth Marketing team and help bring our promotional and CRM strategy to life. In this role, you’ll support the execution of customer-facing

campaigns that drive acquisition and retention, while gaining hands-on experience across the full customer marketing lifecycle. This is an exciting opportunity to join a fast-growing team and learn how the business operates at a world class gaming company.

THE GAME PLAN

Support the end-to-end execution of Casino promotions, including setup, testing, QA, publishing, fulfillment, customer communications, and in-app merchandising

Assist with CRM campaign execution across the team, helping coordinate messaging, offers, and customer journeys across multiple touchpoints

Help track and organize promotional performance data, supporting reporting and insights that inform future campaigns

Collaborate with cross-functional partners in Marketing, Commercial, Product, Analytics, and Customer Service to help deliver campaigns and improve the customer experience

Contribute to improving internal processes and ways of working to help the team deliver promotions efficiently and at scale

Act as a strong team player who is eager to learn the customer journey and share observations, feedback, and ideas with the broader team.

Bachelor’s degree in business or marketing preferred

Organized with strong attention to detail and the ability to manage multiple tasks at once

Comfortable working with numbers and data, with an interest in learning how performance and KPIs are tracked

A quick learner who is curious, proactive, and excited to build new skills in growth marketing and CRM

Creative thinker and problem solver who enjoys improving processes and finding better ways to work

Willingness to occasionally work flexible hours, including some evenings or weekends around sporting calendars

FanDuel Group is the premier mobile gaming company in the United States and Canada. its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Voir email sur ca.snapjobsearch.com Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

The applicable salary range for this position is $51,000 - $64,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays.