IT Technical Support Assistant

Grande Prairie Public School Division
Technical Support Specialist
INFORMATION TECHNOLOGY DEPARTMENT - CENTRAL OFFICE

Permanent, Full-time, 40 hours per week

Effective Immediately
Grande Prairie Public School Division is looking for a Technical Support Specialist to join their Information Technology (IT) Department. GPPSD has 18 schools, two office sites, over 7000 computers, and approximately 9000 students. Reporting to the IT Manager, this entry-level to intermediate position is a vital part of a dynamic three-person operational support team. The successful candidate will serve as a front-line ambassador for IT services, providing a “one-stop shop” for exceptional technical support to both staff and students—whether in the field or on-site. The ideal candidate will be proactive, deliver exceptional client service, and demonstrate a strong willingness to grow their technical skills within a collaborative team environment, while playing a key role in maintaining smooth and efficient IT services across the Division.
Degree or diploma from a technical program at a post-secondary institution or equivalent training and/or experience.
COMPTIA A+, N+ or ITIL certification would be an asset.
A valid Alberta Class 5 driver's license in good standing is required for this position. A recent driver's abstract and criminal record check will be required.
Exceptional people skills with a passion for great customer service.
Excellent verbal and written communication with technical and non-technical audiences.
Deliver outstanding customer service and user support across all IT service areas.
Respond to and resolve user requests submitted through the IT ticketing system and help desk phone line, ensuring a professional and timely resolution.
ViewBoards), and telephones.
Provide software support, troubleshooting as needed.
Support classroom and enterprise applications, ensuring functionality and user proficiency.
Deliver end‑user training and support through virtual and in‑person sessions, including the creation of video tutorials and clear technical documentation for staff and students.
Microsoft Entra ID and Microsoft Active Directory administration duties.
Hardware replacement and repair – computers, laptops, telephones, etc.
Assist with system imaging, deployment, and setup of devices including desktops, Chromebooks, and other mobile technologies.
Software troubleshooting and support.
Conduct inventory tracking and participate in device lifecycle support and asset management.
Coordinate with senior technical staff on system administration and network support tasks.
Participate in planning, implementation, and evaluation of IT projects and technology initiatives.
Provide technical advice and assistance to employees.
Assist new staff with orientation on existing technology tools and platforms.
Document incidents, support steps, and solutions with clarity and accuracy.
Analyze complex business needs presented by the user community and/or customers/clients and recommend technical solutions.
Stay informed of emerging technologies and trends to recommend improvements or enhancements to IT services.
Grande Prairie Public School Division accepts applications for all positions online. If you require assistance registering for an account or uploading documents, please call View phone number on ca.snapjobsearch.com.
A current Police Information Check with Vulnerable Sector Check and Child Intervention Record Check must be provided as a condition of employment.