Customer Service Advisor (permanent part time)

CLIENT SERVICES REPRESENTATIVE (PPT)

Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Community Services Department as a Client Services Representative (PPT). Position Type: Permanent Part Time Community Services Department Monday through Sunday Jurisdiction C Grade 6 $34.73 per hour Reporting to the Client Services Coordinator, the Client Services Representative (CSR) is responsible for delivering exceptional customer service on behalf of the Community Services Department. This role involves assisting the public with information and registration for City programs and services, while also addressing general inquiries via phone, email, and in person. Additionally, the CSR handles daily revenue processing and offers clerical support to the department. Provide timely, accurate information to the Client Services Coordinator and responds to direction and decisions from same. Make decisions by following existing policies, procedures, and precedents. In a supervisor's absence, use judgement based on past practices to meet clients' immediate needs, interpreting policies as necessary. Process program registrations and accept payments for Department contracts by telephone, email and in-person. Assist customers with facility availability inquiries and direct them to the appropriate staff when necessary. Provide general clerical and administrative supports for Department staff as required. Offer accurate and informed responses to public and departmental inquiries regarding Community Services and stakeholder matters and redirect questions when necessary. Assist with issuing meeting room keys and allocations. Process City revenues daily using point of sale (POS) software, covering program registrations, harbour fees, facility rentals, tax and water payments, dog licenses, yard sale permits, garbage bag tags, burn permits, skating tickets, boat ramp passes, and donations (e.g., Maintain and update databases, statistics, calendars and client accounts. Verifies and processes various departmental cash deposits which includes Glanmore National Historic Site, Meyers Pier Harbour and Kinsmen Outdoor Community Pool. Support the implementation and management of departmental procedures and programs. Protect personal and client confidentiality by carefully handling sensitive information and following privacy guidelines as set by the department and organization Collaborate and communicate effectively across program areas and City departments to achieve common goals, address shared challenges, and coordinate actions, specifically in handling customer and resident inquiries and concerns. Maintains professional and effective communication with staff, contractors, agencies, and the general public, upholding high customer service standards with a focus on accessibility and inclusivity for a diverse community. Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.

EDUCATION/TRAINING/SPECIALIZED SKILLS:

Two (2) years post-secondary education in business/office administration studies. The ability to work independently with general supervision Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.

WORK EXPERIENCE:

One (1) year Experience in customer service, with the ability to communicate effectively and professionally with the public in person and on the phone. (i.e.dealing with inquiries, and/or resolving complaints, de-escalating customers) Previous experience replying to customers via email or letters in proper format balancing a till/cash box Computer literacy with intermediate skills in Microsoft Office applications including Outlook, Word, Excel, etc. Experience with integrated financial software Proven ability to work with professionalism and confidence with all levels of management and the public Previous Municipal government experience Previous experience working with seniors or children Experience with other software programs including recreation software (Xplor/PerfectMind, Vadim, BrightSign, Canva, HR Downloads, Adobe) Competitive market salary

~ Optional enrollment in the OMERS Pension Plan
If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.
We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).