Manager, Operations - *Permanent Full-Time

Summary of Duties Reporting to the Manager, Road Operations, the Supervisor, Road Operations is responsible for the management, maintenance, repair and rehabilitation of City of London roads, sidewalks and cycling facilities for all Londoners. This position provides daily supervision and direction to employees and ensures work is being completed in alignment with division standards and service levels.
Provide leadership in the coordination and delivery of services that contribute to the implementation of strategic initiatives for Road Operations to meet the Council’s Strategic Plan.
Responsible for managing employees including hiring, coaching and skill development administration, and performance aspects of reporting employees. Daily management, maintenance, repair and rehabilitation of roads and sidewalks in accordance with all applicable legislation and approved levels of service.
Proactively plan and schedule maintenance, repairs and rehabilitation work on roads, sidewalks and cycling facilities.
Implement effective site-based labour relations as needed.
Oversee the use of fleet vehicles and equipment and arrange for service as required.
Ensure employees adhere to best practices in the safe handling, use and storage of hazardous materials and equipment, including mechanical fluids and cleaning supplies.
Liaise with organizations to support the success of community initiatives on roads across the city.
Maintain practical awareness of relevant legislation, guidelines, municipal policies, procedures and directives.
Investigate complaints, resolve problems, and maintain good public relations in conjunction with daily maintenance of the Customer Relations Management System (CRM).
Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
Actively mentor, provide development opportunities and build team performance with direct reports.
Support the development of staff at all stages of their career development including Acting Supervisors.
Provide updates, information and recommendations to the Manager, Road Operations on priorities with responsibility to operationalize identified goals and strategies.
Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored, and reported on specific to the Division.
Promote and foster working relationships with employees and bargaining units and ensure consistent application of the collective agreements.
Build and support employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.
Promote and implement corporate culture strategies and values.
Identify, recommend, adapt, and implement innovative, effective, and efficient work practices and procedures to improve service delivery and the business responsibilities of the team.
Evaluate operational performance and recommend changes to systems, procedures and methodologies to improve efficiencies.
Implement strategies to track performance measures for Unit deliverables, using appropriate data collection and analytics.
Adhere to the Procurement of Goods and Services Policy.
Undertake special projects as assigned.
Demonstrated analytical and business planning skills with a proven track record for effectively implementing and monitoring programs and services.
demonstrated commitment to developing high performance teams.
Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.
Ability to provide a high level of attention to detail, make sense of data and solve problems.
Highly developed interpersonal and customer services skills, including conflict resolution and problem solving.
implement initiatives that support the section’s customers in a timely and effective way.
Computer literacy in Microsoft Office, and related software and database applications.
Required to work outside regular working hours, including shift work and standby assignments.
Completion of a three-year Community College Diploma Program in Civil Engineering Technology or in a relevant area of study or equivalent combination of education and related professional and lived community experience.
Five to seven years related experience in road operations including management responsibilities.
Completion of programs in snow removal operations or road maintenance operations are assets.
Basic Emergency Management is an asset.
This posting is for 1 permanent, full-time position being filled on a permanent, full-time basis.
Shiftwork is required in this position and shifts/locations are subject to seasonal changes.
On-site. Subject to change in accordance with business requirements.
These hours of work and work arrangements are subject to change in accordance with business requirements.
The successful candidate will be required to complete a Criminal Record Check.