Application Support Manager Application Support Manager

Application Support Manager Location Hybrid work in Calgary, AB : VeriPark is a global solutions provider that enables financial institutions to become digital leaders by placing Customer Experience at the core of digital transformation. With an exclusive focus on FSI, VeriPark's Intelligent Customer Experience suite delivers world-class customer journeys in digital and assisted channels. We are seeking an experienced Support Manager to spearhead our new growth initiatives. Experience: 5 plus years of experience in Banking Technology Management
Permanent, full time
Supervision: 3 to 4 people
Language of Work: English
As soon as possible
Master's degree in information technology
Formulate and enforce policies and procedures for the Support Operations and maintenance of VeriPark software products implemented in VeriPark and Customer infrastructure.
Plan, Direct, Organize, Control, and Evaluate the Support Operations to comply with the agreed Support contracts for all VeriPark Banking Solutions implementations across Canada and North America.
Foster customer relationships and discuss ongoing system enhancements, change requirements and specifications, capacity planning, system performance optimizations, and associated costs.
Lead and manage teams of developers to design, develop, test, implement, operate, and administer application software solutions and monitoring, ensuring effective support and maintenance.
Increase CSI by identifying and managing the production issues and risks and driving continuous improvements and automation.
Control the budget and expenditure of the Professional Services department, implementing cost saving strategies, and focusing on the long-term financial planning to ensure sustainable and efficient use of resources.
Collaborate at all levels to improve customer experience and maintain stability in the implemented solutions.
Computer and technology knowledge
Agile, Development and operations (DevOps), Jira, iOS, Computer programming, Data analysis and interpretation, Data processing and systems, Database management, Development of computer applications, Networking security, Networking software, Programming languages, Programming software, MS PowerPoint, Virtualization, GitHub, Software quality assurance, Business intelligence,
Information Technology Infrastructure Library (ITIL), MS SQL Server, Computerized testing system
Area of work experience
Experience managing the development and support of retail banking solutions and financial products is essential.
Software development, Purchasing, procurement and contracts, Project implementation, Information technology (IT) service delivery Management, Product development, Quality assurance or control
Bioinformatics, Process improvement, Scrum, System integration Development, Business process management, Information systems User experience design and Testing
Confidential security clearance and Criminal record check
Transportation/travel information
Valid driver's license, Own transportation, Travel expenses paid by employer
Personal suitability
Dental plan, Health care plan and Vision care benefits
Pension plan and Registered Retirement Savings Plan (RRSP)
You are a Canadian citizen, a permanent or a temporary resident of Canada and you have a valid Canadian work permit.
Job Type: Full-time
Dental care
Monday to Friday

Work Location: Hybrid remote in Calgary, AB