Bilingual Support Specialist

Your new company Our client, a global leader in process automation and instrumentation, with 17,000+ employees are shaping the future of industry through innovation, collaboration, and trusted relationships.
You’ll work closely with municipal water/wastewater teams and multiple stakeholders to ensure projects run smoothly from start to finish.
This role requires balancing specifications, BOM conversions, and project close-outs while maintaining accuracy and deadlines.
Strong bidirectional communication is key to supporting the selling process and fostering trust with internal and external partners.
Communicates directly with the customer, prior to quotation stage, for tender qualifications or clarifications, as well as obtains approval to offer alternates where competitors have been listed on
Creates quotable bill of materials (BOM) from specifications (including drawings) and BOM for 3rd party materials.
Conducts commercial review and approval according to our processes, including 3rd party assessment.
Identifies technical, contractual and other project risks and appropriate risk responses in acquisition as well as execution phases of projects.
Creates and sends quotes to all requesting contractors by the required deadline when support is required.
Fosters customer satisfaction and enhances customer relationships as the main point of contact during the project execution phase.
Support review of shop drawings as required.
May need to liaise with our Projects team and Global Tendering Team where required.
Create and maintain templates and tools to streamline workflows and manage customer specific templates.
Provides clear and concise communications to customers, and key stakeholders according to the specific project requirements and expectations including proactive identification of deviations.
Supports companywide continuous improvement processes including complaint management, Kaizen, ISO audits and internal Process Improvement Workshops.

Bachelor’s degree in Engineering or diploma in Instrumentation, technology or related work experience

• Demonstrable project management experience in a technical environment
• PMP certification would be an asset
• Salesforce and ERP such as SAP experience would be an asset
• Strong experience in and understanding of the Municipal water/wastewater industry and tendering process required
• 5-7 years of experience within Sales, Marketing or Technical Customer Support role in a Manufacturing, Industrial and/or Automation environment.
• Fluency in English and French is required for this National role
• Can work in any of our 4 office locations

Family-owned company with a long-term, sustainable vision
Flexible work hours & hybrid remote options
Lifelong learning through training, e-learning & language courses
Comprehensive pension plan & health support programs

This posting is not for an existing vacancy with the organization.