Shop Manager - Service and Customer Support

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.
The revenue generated by the LDB helps fund essential public services like health care education and community programming. BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service delivers social responsibility programs and upholds BCLDBs core values of service relationships and results. Working in this vibrant creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.
Reporting to the Regional Manager the Store Manager is responsible for the management of a major retail operation with sales in excess of $5 million. This includes providing leadership and direction controlling costs and maximizing revenue. Additional responsibilities of this position include good customer relations skills supervision of staff developing teamwork maintaining good staff morale controlling employment costs and analyzing and producing addition the Manager is responsible for controlling stock levels and stock variance control and is accountable for ensuring acceptable levels of security in the store for both staff and physical assets. The Manager is expected to contribute to improving the Branch image by providing support to all Branch policies. The Manager is responsible for the hiring training and development of staff scheduling assignments and any labour relations matters.
A criminal record check is required.
Successful completion of Serving It Right TM certificate is required. Must be available to work all shifts days nights and weekends as well as outside of established hours of operation as and when required. This is a hands-on leadership role which may require: administrative and clerical duties; and operating a variety of mechanical and hand-operated equipment. Work may take place in office retail and warehouse locations.
For complete details about this opportunity including accountabilities please refer to the attached job description also located in the Additional Information section at the bottom of the posting.
An eligibility list for permanent or temporary future opportunities may be established.
Secondary (high) school diploma or equivalent certificate.
A minimum one (1) year of recent experience* as an Assistant Manager or Supervisor within a customer-facing service environment.
Experience must include direct accountability for achieving and driving sales.
Experience working in a retail or hospitality environment.
Experience in an environment with annual sales in excess of $1 million.
Degree diploma or certificate in business or retail management or successful completion of a supervisory/leadership course.
*The content and/or format of your cover letter may be evaluated as part of the assessment process.
Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition please send an e-mail to before the stated closing time and they will respond as soon as possible to assist you.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplaceto represent the population we serve and to better meet the needs of our citizens. The Indigenous Applicant Advisory Serviceis available to applicants that self-identify as Indigenous (First Nations status or non-status Métis or Inuit) seeking work or already employed in the BC Public Service. The BC Public Service is an award-winning employer and offers employees competitive benefits great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information visit What the BC Public Service Offers.